Alabama
I. Leading people
A. Leadership overview
B. Evolution of leadership
1. Defining leadership
2. Characteristics of a leader
3. Modern leaders: economic and scientific
C. Roles and responsibilities
1. Brainstorming exercise
D. Situational leadership - Hersey-Blanchard situational leadership model
1. Telling
2. Selling
3. Participating
4. Delegating
E. An introduction to Kouzes and Posner
1. Model the way
2. Inspire a shared vision
3. Challenge the process
4. Enable others to act
5. Encourage the heart
F. Developing your leadership abilities
1. The circle of influence
2. Thinking outside the box
3. The pareto principle and the leader
4. Encouraging growth in others
5. Creating mutual respect
6. The importance of trust
7. Sharing rewards
8. Celebrating accomplishments
9. Making celebration part of your culture
10. Creating an impact
II. Communication
A. What is communication?
B. How do we communicate?
C. Understanding communication barriers
D. Tips for conveying clear messages
E. Paraverbal communication skills
1. Pitch
2. Tone
3. Speed
F. Non-verbal communication
1. All about body language
2. Interpreting gestures
G. Listening and hearing
1. Active listening
2. Benefits of active listening
3. Tips for active listening
4. Tips for conveying clear messages
5. Comparison of poor listener and active listener
H. Asking good questions
1. Open
2. Closed
3. Probing
I. Written communication
1. Spelling and grammar
2. Writing e-mails
III. Teamwork
A. What is a team?
B. Types of teams
1. Traditional
2. Self-directed
3. Virtual
C. Tuckman and Jensen’s four-phase model
D. Why do team’s fall apart?
E. Making meetings work
F. How to make meetings work
1. Before the meeting
2. During the meeting
3. After the meeting
G. Virtual meetings
H. Meeting roles and responsibilities
I. Solving problems as a team
1. The six thinking hats
2. Encouraging brainstorming
3. Collaboration
J. Encouraging teamwork as a leader
IV. Leading multiple generations
A. Multi-generational teams
1. Baby boomers
2. Generation X
3. Millennials
4. Gen Zs
B. Potential differences in attitude
1. Respect
2. Loyalty
3. Work Ethic
C. Potential differences in communicating
1. Communication preferences
2. Feedback
3. Speaking up to authority
D. Motivate each generation
E. Unite employees of all ages
1. Share knowledge
2. Build community
F. Comparison and summary of the generations
I. Personality style inventory
A. Extroverts/Introverts
B. Sensors/Intuitives
C. Thinkers/Feelers
D. Judgers/Perceivers
II. Ethics in the workplace
A. Introduction
a. Defining ethics
b. What it means
c. Source of ethics
B. Importance of ethics
C. Ethical principles
a. Honesty
b. Integrity
c. Promise-keeping & trustworthiness
d. Loyalty
e. Fairness
f. Concern for others
g. Respect for others
h. Law abiding
i. Commitment to excellence
j. Leadership
k. Reputation and morale
l. Accountability
D. Ethical checklist
a. The role-reversal test
b. The fairness test
c. The “what if everybody did this?”test
d. The truth test
e. The parents test
f. The children test
g. The conscience test
h. The front-page test
E. Ethical dilemma
III. Conflict management
A. An introduction to conflict resolution
1. What is conflict?
2. What causes conflict?
3. When should you step in?
4. What is conflict resolution?
B. Approaches to conflict resolution
1. Negotiation
2. Competition
3. Avoidance
4. Compliance
C. Dealing with upset employees
1. Behaviors to avoid
IV. Motivating and coaching employees
A. What is motivation?
B. Intrinsic vs extrinsic motivation
C. Creating a motivating environment
1. Provide interesting and stimulating work
2. Set challenging but achievable goals
3. Provide the right rewards
D. Coaching
1. What is coaching?
2. Introducing the G.R.O.W. model
3. Identifying the first step
4. Getting motivated
5. Reaching the end
6. Transitioning the employee
I. Emotional Intelligence
A. What is emotional intelligence?
B. Four pillars of emotional intelligence
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management
C. Skills in emotional intelligence
1. Accurately perceive emotions
2. Use emotions to facilitate thinking
3. Understand emotional meanings
4. Manage emotions
D. Apply EQ/EI skills
1. Understanding and managing emotions in the workplace
2. Disagreeing constructively
3. Assessing a situation
E. Benefits of emotional intelligence
II. Creative Problem Solving
A. The creative problem-solving process
1. Information gathering
2. Problem definition
3. Generating solutions
4. Analyzing possible solutions
5. Selecting a solution
6. Planning your next steps
B. Implementing, evaluating and adapting
C. Leadership decision continuum
III. Time Management
A. Setting goals
B. The three P’s
1. Positive
2. Personal
3. Possible
C. Prioritizing your time
D. Tackling procrastination
1. Why do we procrastinate
2. Ways to overcome procrastination
E. Delegating made easy
F. How to delegate
1. What does delegation involve?
2. Guidelines for effective delegation
IV. Taking Initiative/Assertiveness
A. What is initiative?
B. Benefits of taking initiative
C. Why people do not take initiative
D. How to take initiative
1. Make initiative a priority
2. Be open-minded
3. Be adaptable
4. Take responsibility
5. Recognize when you can step in
6. Know your strengths and skills
7. Go the extra mile
E. Confidence
1. Build confidence
2. Positive thinking
F. Assertiveness skills
1. Definitions and benefits
2. Assertive language
3. Assertive behaviors
4. Advantages of being assertive
Leadership Skills Training is offered quarterly and consists of three consecutive months of classes. Training sessions begin in January, April, July, and October. For more information, click the link below and go to the associated calendar of events for the month you want to begin your training.